Government institutions in Costa Rica are usually impossible to reach on the telephone. Every so often, the phone just rings and rings. Other times, one gets a phone tree that states, “dial 'this' for 'that.'” If “that” answers, frequently it knows nothing about the “this” one was calling about.
Many expats need assistance in English because they do not speak Spanish. Many times, it's almost impossible to find someone who speaks English well enough to help them with a question or a problem on the phone.